Terms of Service
The terms you agree to when you use Maffen — what the service is, how billing works, acceptable use, and the limits of AI-generated output.
1. Agreement
These Terms govern your use of Maffen, a service operated by Maffen Oy (Helsinki, Finland). By creating an account or using Maffen, you agree to these Terms and to our Privacy Policy. If you don’t agree, don’t use the service.
2. What Maffen is
Maffen is a proactive AI assistant that works inside messaging apps (WhatsApp and Telegram) and a web dashboard. It can remember context you share, set reminders, help plan your day, check in proactively, and connect to third-party tools you authorise. Maffen’s responses are generated by AI and may be inaccurate or incomplete.
3. Eligibility & your account
You must be at least 16 (or the age of digital consent where you live) to use Maffen. Sign-in is passwordless: we verify your phone number with a one-time code. Keep your number and device secure — you’re responsible for activity that happens through your account.
4. Acceptable use
- Don’t use Maffen for anything illegal, or to harass, harm, defraud or spam other people.
- Don’t attempt to break, overload, reverse-engineer or circumvent the service’s limits or security.
- Don’t use Maffen to send unsolicited messages to people who haven’t asked to hear from you.
- Only connect accounts and share information you have the right to use.
5. AI output — no professional advice
Maffen is an assistant, not a professional. Its output is for general information and convenience only and is not medical, legal, financial or other professional advice. Verify anything important before relying on it, and don’t depend on Maffen for emergencies or time-critical safety decisions.
6. Connected services & messaging platforms
When you connect a third-party service, you authorise Maffen to access it on your behalf for the features you use. Those services, and the messaging platforms Maffen runs on, are operated by others under their own terms and privacy policies; we’re not responsible for them and they may change or withdraw access.
7. Plans, billing & cancellation
Maffen offers a free tier and paid plans, including an optional EU Mode. Paid plans are billed through our payment provider, which acts as merchant of record. You can cancel any time; you keep paid access until the end of the current billing period and then return to Free. Early-access prices, fair-use limits and feature availability may change before general launch, and applicable taxes may apply.
8. Availability
Maffen is provided “as is” and “as available”. We may add, change, suspend or remove features, and we don’t guarantee uninterrupted or error-free operation.
9. Ending your use
You can delete your account at any time from Settings → Privacy; this permanently erases your data as described in the Privacy Policy. We may suspend or terminate access if you materially breach these Terms or to protect the service and its users.
10. Liability
To the fullest extent permitted by law, Maffen is not liable for indirect, incidental or consequential losses, or for decisions you make based on AI-generated output. Nothing in these Terms limits liability that cannot be limited under applicable law, including your mandatory rights as a consumer.
11. Changes & governing law
We may update these Terms; we’ll revise the date above and, for material changes, notify you through the service. Continued use after changes take effect means you accept them. These Terms are governed by the laws of Finland, and disputes fall under the competent courts of Finland, without prejudice to any mandatory consumer-protection rights in your country of residence.
Questions about this document? Contact eliel.kaartemo@gmail.com.
A proactive AI agent that lives in your chat. Made in the EU.